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Wednesday, October 21 • 1:00pm - 1:50pm
Savvy Security for a Positive Guest Experience

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A positive guest experience starts at the door and can shape their entire night. Teaching your team the importance of this position can save you not only from a bad review, but also from lawsuits, beverage control hearings and police visits. Hospitality security and management experts Robert C. Smith and Manny Marquez leave attendees of this session with valuable training tools that could ultimately save your operation in more ways than one! This session isn’t only for security staff; it’s for owners, managers, bartenders & servers who ever work alone.

avatar for Robert Smith

Robert Smith

CEO & President, Nightlife Security Consultants
@BouncerCoach | Robert C. Smith is the President and CEO of Nightlife Security Consultants, Inc. In 1998, while still a San Diego Police Officer, he formed his company after an incident surrounding the use of force by a security guard at a San Diego bar. This incident compelled Robert to create the... Read More →
avatar for Manny Marquez

Manny Marquez

Vice President, Nightlife Security Consultants
@BouncerCoach | Manny Marquez is a hospitality professional and expert who has ran and operated some of San Diego’s most recognizable venues over the last 16 years - including La Puerta, Typhoon Saloon, and the Gaslamp Quarter’s iconic Henry’s Pub. Currently, Manny is the Vice President... Read More →

Wednesday October 21, 2020 1:00pm - 1:50pm
Room S221
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